Return and Refund Policy

Return and Refund Policy for AmanitaPower.com
Last Updated: November 21, 2024

At AmanitaPower.com, we are committed to delivering high-quality products to our customers. However, we understand that there may be situations where a return, exchange, or refund becomes necessary. This Return and Refund Policy outlines the conditions and procedures for such requests, in accordance with Indian laws, particularly concerning sports nutrition, dietary supplements, and Ayurvedic products.

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1. Return Eligibility

We accept returns for products purchased from AmanitaPower.com under the following conditions:

• Damaged or Defective Products:
  If you receive a damaged or defective product, notify us within 7 days of receipt. We will provide instructions for returning the item. A replacement or refund will be issued based on the situation.

• Incorrect Products:
  If you receive an incorrect product, returns or exchanges will be accepted within 7 days of delivery.

• Unopened and Unused Products:
  Products that are unopened, unused, and in their original condition can be returned within 7 days for a full refund or exchange.

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2. Non-Returnable Items

For health and safety reasons, the following items are not eligible for return:

• Opened or used products, including supplements, protein powders, or Ayurvedic medicines, unless defective.
• Perishable items, such as food supplements or items with a short shelf life.

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3. Return Process

To initiate a return:

1. Contact Us:

   • Email: poweramanita@gmail.com
   • Phone: +91-7410-584628
   • Notify us within 7 days of receiving the product and provide your order number and issue details (e.g., damaged, defective, incorrect item).

2. Follow Instructions:

   • We will provide return instructions. Ship the product back to the address provided.
   • Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.

3. Inspection and Processing:

   • Once we receive the returned item, we will inspect it to ensure it meets return conditions. Approved returns will be processed for refunds or exchanges.

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4. Refund Policy

Refunds will be processed in the same payment method used for the purchase.

• Full Refund:

  • Issued for products that are defective, damaged, or incorrect.
  • Includes reimbursement for any return shipping charges if applicable.

• Partial Refund:

  • If the returned product is opened, used, or not in its original condition, a partial refund may be issued based on the condition of the item.

Refund Timeline:
Refunds will typically be processed within 5 to 7 business days from the date we approve the returned item.

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5. Exchange Policy

If you wish to exchange an item:

• You may request an exchange for the same product or another product of equivalent value.
• The return process must be completed first, and the replacement product will be shipped after receiving and inspecting the returned item.

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6. Shipping Charges

• Defective or Incorrect Products:
  • We will cover the return shipping costs for defective or incorrectly shipped items.
• Non-Defective Returns:
  • For all other returns, the customer is responsible for the return shipping charges.

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7. Refund Issuance Process

For approved refunds:

• Customers will receive an email notification once the refund is processed.
• Refunds will be credited to the original payment method (e.g., credit card, bank account) or issued as store credit upon request.
• Refunds for cash-on-delivery (COD) orders will be processed as bank transfers. Customers must provide bank details for the transaction.

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8. Exceptions

Returns or exchanges may not be accepted under the following conditions:

• Products purchased at a discount or during promotional sales, unless defective.
• Ayurvedic and dietary supplements subject to specific regulatory guidelines under Indian law.

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9. Consumer Rights Under Indian Law

In compliance with the Consumer Protection Act, 2019, customers have the right to:

• Seek redressal for products that do not meet promised standards.
• Receive a full refund or exchange for defective, damaged, or incorrectly delivered products.

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10. Contact Us

For questions or concerns regarding our Return and Refund Policy, please contact us at:

• Email: poweramanita@gmail.com
• Phone: +91-7410-584628
• Address: IDL Business Development Private Limited, 976/B, Tarchi Bhat, Siolim, North Goa, Goa, India, 403517

By purchasing from AmanitaPower.com, you agree to our Return and Refund Policy. Please review this policy regularly for updates or changes.