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Returns

Returns

Return and Refund Policy for AmanitaPower.com
Last Updated: November 21, 2024

At AmanitaPower.com, we are committed to delivering high-quality products to our customers. However, we understand that there may be situations where a return, exchange, or refund becomes necessary. This Return and Refund Policy outlines the conditions and procedures for such requests, in accordance with Indian laws, particularly concerning sports nutrition, dietary supplements, and Ayurvedic products.

1. Return Eligibility

We accept returns for products purchased from AmanitaPower.com under the following conditions:

  • Damaged or Defective Products:
    If you receive a damaged or defective product, notify us within 7 days of receipt. We will provide instructions for returning the item. A replacement or refund will be issued based on the situation.

  • Incorrect Products:
    If you receive an incorrect product, returns or exchanges will be accepted within 7 days of delivery.

  • Unopened and Unused Products:
    Products that are unopened, unused, and in their original condition can be returned within 7 days for a full refund or exchange.

2. Non-Returnable Items

For health and safety reasons, the following items are not eligible for return:

  • Opened or used products, including supplements, protein powders, or Ayurvedic medicines, unless defective.
  • Perishable items, such as food supplements or items with a short shelf life.

3. Return Process

To initiate a return:

  1. Contact Us:

    • Email: poweramanita@gmail.com
    • Phone: +91-7410-584628
    • Notify us within 7 days of receiving the product and provide your order number and issue details (e.g., damaged, defective, incorrect item).

  2. Follow Instructions:

    • We will provide return instructions. Ship the product back to the address provided.
    • Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.

  3. Inspection and Processing:

    • Once we receive the returned item, we will inspect it to ensure it meets return conditions. Approved returns will be processed for refunds or exchanges.

4. Refund Policy

Refunds will be processed in the same payment method used for the purchase.

  • Full Refund:

    • Issued for products that are defective, damaged, or incorrect.
    • Includes reimbursement for any return shipping charges if applicable.

  • Partial Refund:

    • If the returned product is opened, used, or not in its original condition, a partial refund may be issued based on the condition of the item.

Refund Timeline:
Refunds will typically be processed within 5 to 7 business days from the date we approve the returned item.

5. Exchange Policy

If you wish to exchange an item:

  • You may request an exchange for the same product or another product of equivalent value.
  • The return process must be completed first, and the replacement product will be shipped after receiving and inspecting the returned item.

6. Shipping Charges

  • Defective or Incorrect Products:
    • We will cover the return shipping costs for defective or incorrectly shipped items.
  • Non-Defective Returns:
    • For all other returns, the customer is responsible for the return shipping charges.

7. Refund Issuance Process

For approved refunds:

  • Customers will receive an email notification once the refund is processed.
  • Refunds will be credited to the original payment method (e.g., credit card, bank account) or issued as store credit upon request.
  • Refunds for cash-on-delivery (COD) orders will be processed as bank transfers. Customers must provide bank details for the transaction.

8. Exceptions

Returns or exchanges may not be accepted under the following conditions:

  • Products purchased at a discount or during promotional sales, unless defective.
  • Ayurvedic and dietary supplements subject to specific regulatory guidelines under Indian law.

9. Consumer Rights Under Indian Law

In compliance with the Consumer Protection Act, 2019, customers have the right to:

  • Seek redressal for products that do not meet promised standards.
  • Receive a full refund or exchange for defective, damaged, or incorrectly delivered products.

10. Contact Us

For questions or concerns regarding our Return and Refund Policy, please contact us at:

  • Email: poweramanita@gmail.com
  • Phone: +91-7410-584628
  • Address: IDL Business Development Private Limited, 976/B, Tarchi Bhat, Siolim, North Goa, Goa, India, 403517

By purchasing from AmanitaPower.com, you agree to our Return and Refund Policy. Please review this policy regularly for updates or changes.